Job Vacancy Ikeja Position Telecom Head Of Customer Experience at Careers Verified
Careers Verified is inviting applications for the role of Telecom Head Of Customer Experience in Ikeja. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
Careers Verified operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | Careers Verified |
| Position: | Telecom Head Of Customer Experience |
| City: | Ikeja, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 700.000 - NGN 800.000 per Month |
| Job Type: | Full-time |
Job Description
Careers Verified is seeking a dynamic individual for the position of Telecom Head of Customer Experience. In this impactful role, you will be responsible for developing and implementing customer experience strategies that align with our business objectives. Key responsibilities include optimizing the customer journey across various channels, establishing service standards and KPIs, and leading initiatives to enhance customer loyalty. Ideal candidates will possess a Bachelor’s Degree, preferably an MBA, and a minimum of 8 years of experience in telecom or ISP environments. Strong proficiency in managing customer service teams, CRM systems, and data analysis tools is essential.
Benefit
- Opportunities for promotion
- Access to the latest technology
- Professional networking opportunities
- Valuable work experience
- Work-life balance
- Recognition and performance awards
- Professional training
- Collaborative work environment
- Skill development
- Opportunities to contribute to business growth
Requirements
- Minimum Age of 18 Years
- Basic Computer Skills
- Physically and Mentally Healthy
- Experience in the Related Field (Preferred)
- Minimum Education of High School Diploma
- Able to Work in a Team
- Good Communication Skills
- No Criminal Record
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Lagos |
| City | Ikeja |
| Google Map | Google Map |
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