Responsible for supervising daily operations of the company, plan the most efficient administrative procedures and also act as a liaison between clients and the organization by assisting with complaints, billing and other queries.

Manage clients and their requests by responding to questions and complaints through means such as telephone calls, emails etc in a timely manner.

Ensure customer retention and increase our customer base.

Keep proper records and updated customer and clients’ database.

Maintain logs and records of calls, hard copies of patients’ files, billing activities and other information.

Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.

Check that all discharged patients are properly followed up by primary Clinicians.

Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.

Focus on providing exceptional services resulting in customer satisfaction

Attempt to resolve and de-escalate any issues in a calm manner

Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls

Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation

Responsible for maintaining and updating patient medical records.

Admin. Function:

Plan and coordinate administrative procedures and systems and devise ways to streamline processes

Receive, dispatch and disseminate official correspondence.

Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)

Ensure effective planning and execution of operations by reducing waste levels

Ensure the facility and the office premises is always neat and tidy.

Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.

Work with the Business team to develop excellent proposals

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Manage schedules and deadlines

Identify Staffing needs and relate it to HR

Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.

Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations

Ensure proper filling and documentation

Keep abreast with all organizational changes and business developments

Requirement

• Proven work experience of at least 2-5 years as an Administrative Officer, Administrator
• Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail
• Bsc. or BA and additional qualifications in Office Administration are a plus
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Type: Full-time

Pay: ₦150,000.00 – ₦180,000.00 per month

Ability to commute/relocate:

• Awka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

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• Greet customers, provide styling advice, achieve sales targets, maintain product knowledge, and process POS transactions.
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Competitive pay and professional growth opportunities are offered.

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