Responsible for supervising daily operations of the company, plan the most efficient administrative procedures and also act as a liaison between clients and the organization by assisting with complaints, billing and other queries.

Manage clients and their requests by responding to questions and complaints through means such as telephone calls, emails etc in a timely manner.

Ensure customer retention and increase our customer base.

Keep proper records and updated customer and clients’ database.

Maintain logs and records of calls, hard copies of patients’ files, billing activities and other information.

Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.

Check that all discharged patients are properly followed up by primary Clinicians.

Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.

Focus on providing exceptional services resulting in customer satisfaction

Attempt to resolve and de-escalate any issues in a calm manner

Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls

Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation

Responsible for maintaining and updating patient medical records.

Admin. Function:

Plan and coordinate administrative procedures and systems and devise ways to streamline processes

Receive, dispatch and disseminate official correspondence.

Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)

Ensure effective planning and execution of operations by reducing waste levels

Ensure the facility and the office premises is always neat and tidy.

Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.

Work with the Business team to develop excellent proposals

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Manage schedules and deadlines

Identify Staffing needs and relate it to HR

Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.

Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations

Ensure proper filling and documentation

Keep abreast with all organizational changes and business developments

Requirement

• Proven work experience of at least 2-5 years as an Administrative Officer, Administrator
• Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail
• Bsc. or BA and additional qualifications in Office Administration are a plus
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Type: Full-time

Pay: ₦150,000.00 – ₦180,000.00 per month

Ability to commute/relocate:

• Awka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

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• Position: in-person, 12-month contract.
• Compensation: ₦80,000–₦150,000 per month plus commissions.
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• Greet customers, provide styling advice, achieve sales targets, maintain product knowledge, and process POS transactions.
• Support visual merchandising, manage stock, handle returns, and assist with loss prevention.
• Requirements: ND/HND/B.Sc.; 2–3 years sales or customer service experience (fashion retail preferred); strong communication skills.
• Compensation: ₦120,000–₦150,000 plus incentives, bonuses, annual leave, health insurance, and flexible shifts. Please state your locality within Awka.

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• Qualifications: Bachelor’s degree (minimum Second Class Lower), NYSC completion or exemption; 0–2 years’ experience (sales experience preferred).
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• Requirements: OND in a related field, minimum 1 year inventory experience, proficiency with inventory management software and Microsoft Excel, strong organizational and communication skills, data-analysis capability, and ability to work independently and collaboratively in a fast-paced environment.
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• Manage scheduling, inventory control, and coordination with procurement and carriers.
• Coach team performance, drive process improvements, and enforce safety protocols.
• Maintain accurate records using warehouse management systems; forklift certification preferred.
• Requires 3+ years of experience in logistics or warehouse supervision, strong organizational and communication skills.

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• Responsibilities: supervise staff, coordinate schedules, train employees, manage escalations, monitor performance metrics, and maintain inventory and cleanliness standards.
• Qualifications: minimum 2+ years of supervisory experience, strong communication and problem-solving skills, attention to detail, demonstrated leadership, basic computer literacy, and availability for flexible shifts.

Competitive pay and professional growth opportunities are offered.

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• Conduct inventory audits and resolve discrepancies
• Process and verify orders, oversee fulfillment accuracy
• Coordinate shipments and communicate updates to stakeholders

Candidates must hold an HND or BSc. E-commerce or inventory experience is preferred. Strong attention to detail, proficiency with Microsoft Excel and inventory/order management software, the ability to multitask under pressure, and excellent communication and teamwork skills are required.

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• Monitor KPIs and production metrics; oversee equipment maintenance and operational readiness.
• Apply problem-solving and lean principles and utilize production software to improve efficiency and output.

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The post Job Vacancy Awka Position Production Lead at Rotic Aluminium appeared first on Naija Job Portal.