Job Vacancy Abuja Position Head of Customer Experience and Activation at Hempawa Consult

Hempawa Consult is currently accepting applications for the role of Head of Customer Experience and Activation in Abuja. This position is Full-time.

We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.

Hempawa Consult, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.

Job Information

Company:	Hempawa Consult
Position:	Head of Customer Experience and Activation
City:	Abuja, Federal Capital Territory
Province:	Federal Capital Territory
Education:	Confidential
Salary:	NGN 85.000 - NGN 160.000 per Month
Job Type:	Full-time

Job Description

Hempawa Consult is seeking a Head of Customer Experience & Activation for a prominent FinTech company dedicated to promoting financial inclusion in Nigeria and across Africa. This in-person, mid-level management position based in Abuja is perfect for a high achiever capable of overseeing the customer journey, translating feedback into actionable strategies, and ensuring excellence at every interaction.

Key Responsibilities:

• Oversee and enhance the Customer Journey.
• Encourage product adoption and user engagement.
• Establish customer-first service standards.
• Leverage customer insights to improve satisfaction and loyalty.
• Lead and mentor a high-performing team.

Qualifications:

• 5+ years of relevant experience.
• Strong passion for customer-centric practices.
• Expertise in activation strategy development.
• Proven leadership in customer-oriented roles.

Benefit

• Professional networking opportunities
• Work-life balance
• Professional training
• Recognition and performance awards
• Skill development
• Collaborative work environment
• Valuable work experience
• Access to the latest technology
• Opportunities for promotion
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Federal Capital Territory
City	Abuja
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