Job Vacancy Lagos Position Customer Care Associate at Yiponline
Yiponline is inviting applications for the role of Customer Care Associate in Lagos. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
Yiponline operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | Yiponline |
| Position: | Customer Care Associate |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Salary: | NGN 150.000 - NGN 250.000 per Month |
| Job Type: | Full-time |
Job Description
Job Summary: Join Yiponline as our Customer Success Hero, where you will be the primary point of contact for all customer needs, including onboarding, support, and retention. In collaboration with our product and sales teams, you will address customer challenges and empower them to succeed.
Key Responsibilities:
- Act as the primary liaison for customer interactions.
- Work alongside teams to tackle customer difficulties.
- Monitor and analyze customer satisfaction metrics.
- Identify issues and escalate them to the appropriate teams.
- Advocate for customer needs within the organization.
- Respond to support tickets and resolve customer inquiries efficiently.
Requirements:
- At least 2 years of experience in customer care.
- Exceptional problem-solving and communication skills.
- Bachelor’s degree in Business, Communications, or a related field.
Benefit
- Professional networking opportunities
- Work-life balance
- Professional training
- Recognition and performance awards
- Skill development
- Collaborative work environment
- Valuable work experience
- Access to the latest technology
- Opportunities for promotion
- Opportunities to contribute to business growth
Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- Good Communication Skills
- No Criminal Record
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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