Job Vacancy Abuja Position Call Center Officer at Abuja
Abuja is currently hiring for the role of Call Center Officer located in Abuja. This position is Full-time.
We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.
As a company in the (according to the company) sector, Abuja invites interested applicants to submit their applications.
Job Information
| Company: | Abuja |
| Position: | Call Center Officer |
| City: | Abuja, Federal Capital Territory |
| Province: | Federal Capital Territory |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 160.000 per Month |
| Job Type: | Full-time |
Job Description
A Revolutionary Health Maintenance Organization (HMO) is seeking qualified candidates for the position of Call Centre Officer located in Abuja (FCT).
Role Purpose: Lead call centre operations to efficiently resolve inquiries with empathy.
Key Responsibilities:
- Manage and train team members for high-quality service.
- Oversee processes for prompt issue resolution.
- Monitor performance metrics and make improvements.
- Develop resources to standardize responses.
Person Specification:
- 5+ years in call centre management, ideally in healthcare.
- Bachelor’s Degree in Communications, Business, or related field.
- Strong leadership and customer service skills.
- Qualities: Patient, empathetic, and focused on customer satisfaction.
Benefit
- Recognition and performance awards
- Skill development
- Work-life balance
- Professional networking opportunities
- Access to the latest technology
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Valuable work experience
- Opportunities to contribute to business growth
Requirements
- Experience in the Related Field (Preferred)
- Physically and Mentally Healthy
- Able to Work Under Pressure
- Good Communication Skills
- Minimum Education of High School Diploma
- No Criminal Record
- Minimum Age of 18 Years
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Federal Capital Territory |
| City | Abuja |
| Full Address | Abuja, Federal Capital Territory, Nigeria |
| Google Map | Google Map |
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