Job Vacancy Abuja Position Customer Relations Manager at Mo’Afrique

Mo'Afrique is inviting applications for the role of Customer Relations Manager in Abuja. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.

Mo'Afrique operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.

Job Information

Company:	Mo’Afrique
Position:	Customer Relations Manager
City:	Abuja, Federal Capital Territory
Province:	Federal Capital Territory
Education:	Confidential
Salary:	NGN 81.000 - NGN 158.000 per Month
Job Type:	Full-time

Job Description

Mo’Afrique, a leading clothing brand, is seeking a strategic Customer Relations Manager to elevate our customer experience. In this pivotal role, you will guide our service team, develop strategies to enhance customer loyalty, and act as the primary advocate for our customers within the organization.

Key Responsibilities:

• Lead and mentor a team of customer service representatives.
• Implement strategies to improve customer satisfaction and retention.
• Analyze customer feedback to identify trends and implement enhancements.
• Efficiently resolve escalated customer concerns.
• Manage customer service platforms to ensure optimal workflow.

Qualifications:

• 5+ years of experience in customer service, with at least 2 years in a leadership role.
• Experience in retail, e-commerce, or fashion is preferred.
• Exceptional analytical, leadership, and communication skills are essential.

Benefit

• Opportunities for promotion
• Access to the latest technology
• Professional networking opportunities
• Valuable work experience
• Work-life balance
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Skill development
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Federal Capital Territory
City	Abuja
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